Health and Safety
The safety and well-being of our employees, partners, and guests is our top priority. We will continue to follow recommendations from the Centers for Disease Control and Prevention (CDC) and local and state authorities regarding events at the DECC.
Please find our full Together Again Plan below.
Duke Energy Convention Center has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, Duke Energy Convention Center has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility.
As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR™ helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations. The program verifies that Duke Energy Convention Center implements best practices to prepare for, respond to and recover from outbreaks and pandemics.
“GBAC STAR accreditation empowers facility owners and managers to assure workers, customers and key stakeholders that they have proven systems in place to maintain clean and healthy environments,” said GBAC Executive Director Patricia Olinger. “By taking this important step to pursue GBAC STAR, Duke Energy Convention Center has received third-party validation that it follows strict protocols for biorisk situations, thereby demonstrating its preparedness and commitment to operating safely.”
Says Spectra’s Ric Booth, General Manager of the Duke Energy Convention Center, “I continue to be proud of our team for their ability to position us as a leader in the industry. Achieving the GBAC STAR™ accreditation proves our commitment to the safety and well-being of our employees, partners, and guests and our readiness to host events at the Center.”
To achieve GBAC STAR™ accreditation, Duke Energy Convention Center was required to demonstrate compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures. Learn more about GBAC STAR accreditation at www.gbac.org.
0 zz ' mom eft! MINFVF ffh4b11414 imaisigii11111. EXECUTIVE SUMMARY The COVID-19 pandemic has generated a multitude of unique daily challenges, which has required all of us to create new ways of doing business. We are now seeing signs of optimism, with businesses reopening under Governor Mike DeWine's Responsible RestartOhio plan. This gives the Duke Energy Convention Center the opportunity to host events following specific guidelines, keeping our doors open and our employees working. As the first facility in the State to receive a Global Biorisk Advisory Council (GBAC) STAR accreditation, the Center is fully committed to hosting events with the highest safety measures for our guests and our employees. Leadership at the Center created a local Reopening Task Force, with guidance from Spectra's COVID-19 Reopening document and industry best practices. Spearheaded by leaders in operations, events, security, sales and marketing, audio visual, telecommunications and food services, the team has deployed a holistic reopening strategy to guide staff and clients to successfully host events. Our goal is simple: reopen the DECC with a safe, legally responsible operation that guarantees a healthy experience for our staff, our clients and our guests. "Together Again!" will address initial plans about specific preparations, and how we will maintain and operate our venue safely. Our final operating standards will follow all local, state, federal and Centers for Disease Control (CDC) guidelines, incorporating all individual venue needs and constraints. Through increased venue cleaning and sanitizing, guidance on social distancing, and training our employees as champions of the new policies and procedures, the plan is intended to help mitigate employee and guest exposure to COVID-19, as well as educate and communicate with the public as they reacclimate to public gatherings. Spectra is committed to restoring the live entertainment and convention industry as a cornerstone of economic development. Spectra's suggestions are based on guidance available from the Centers for Disease Control (CDC), government and health officials, industry associations and other renowned resources in the event industry. The circumstances are fluid and these suggestions may change over time; however, Spectra and the Duke Energy Convention Center will closely monitor government policy changes, mandates, and public health advancements, and will continue to communicate important adjustments regarding venue-wide protocols and procedures as necessary or appropriate. Meetings mean business, and our business supports hotels, restaurants, retail and economic stability for the City. We look forward to being Together AGAIN! (721w-i± Ric Booth General Manager Spectra Venue Management Duke Energy Convention Center TABLE OF CONTENTS ADMINISTRATION VENUE OPERATIONS PLANNING EVENTS CLEANING PROTOCOLS FOOD SERVICES & HOSPITALITY APPENDIX Appendix A- Temperature Screening Policy Appendix B- Responding to a Positive Test-Employee Appendix C- Workplace Face Covering Requirement Appendix D- Sample Signage Appendix E- Sample Partner Plan Appendix F- GBAC Certificate Page 4 Page 7 Page 13 Page 16 Page 18 Page 22 Page 28 Page 33 Page 34 Page 36 Page 37 ADMINISTRATION Spectra Venue Management and partners of the Duke Energy Convention Center (DECC) have put together the following plan to resume business during COVID-19. The safety and well-being of our employees, partners, and guests is our top priority. Keeping social distancing and updated cleaning protocols in mind, this plan outlines overall venue operations and focuses on both internal and external customers. As we receive updates and further guidance from local, state and national health officials and agencies, we will actively adjust our response and take all necessary steps and precautions to make sure our staff, partners and guests are safe. Employees The DECC maintains a blended work environment with the minimal active staff. Work from home with on-line access is an option as well as in-person work at the Center. Building maintenance, deep cleaning and regular office processes continue to function. As we begin hosting meetings and events, more staff will return to the office. Upon their return, all staff will be informed of our updated procedures and be required to attend training of new protocols. Daily Health Assessments Staff currently working on-site must perform a self-health assessment prior to reporting for work. If an employee is ill, they will stay home after following the proper call-out procedure. When arriving on-site, staff will need to sign/acknowledge they are not showing COVID-19 symptoms and are fit to work at the check-in location on the dock. If staff are showing symptoms, they will be asked to leave and must notify their supervisor immediately. In addition to a self-health assessment and acknowledgement of showing no symptoms, Spectra employees, temporary staff and contractors are required to have their temperature checked upon entering the facility. *See Appendix A-Temperature Screening Policy. Confirmed Positive Case of COVID-19 Spectra has established a procedure and standards for navigating through an employee testing positive for Covid-19. *See Appendix B- Responding to a Positive COVID-19 Test-Employee Staff Entrances Staff entrances will be designated to reduce traffic and maintain social distance. Hourly staff will continue to enter/exit through Sixth Street console entrance. Salaried staff will enter/exit through the Sixth and Plum Street skywalk entrance. Time clocks have been altered to use a personnel swipe card rather than a digital thumbprint. Page 4 ADMINISTRATION Decorators, Contractors, Temporary Staff Decorators, delivery teams, and installation crews will be required to wear a face mask and practice social distancing while on-site. The expectation is each person will have their own mask, either a personal one or one issued by their employer. Routine contracted vendors will be required to follow the protocols included in the mandatory staff reopening orientation. • Decorators/Contractors • ESCA check-in will be set-up in the console foyer with a sign-in form to include: Name, name of company, radio #, and badge #. Badges will be available on the table with radios in chargers as well. Hand sanitizer and disinfecting supplies will be available with signage instructing that they sanitize a radio when they return it. • During show move-in when there are multiple workers/contractors, a remote ESCA sign-in will be set up on the dock at a designated location of move-in for that show. • Temp Staff • Temp staff will sign-in at the console foyer prior to be buzzed up to the 2nd floor. The department for which they are reporting, will send an employee to escort them from the 2nd floor landing at the top of the stairwell. • For events that have a large number of temp staff, we can utilize the dock for a remote sign-in location; specifically, when there are multiple agencies or number of staff reporting at the same time. Personal Protective Equipment (PPE) Staff will be required to wear a face mask while on property. *See Appendix C-Workplace Face Covering Requirement. Staff will be provided the appropriate PPE based on their scheduled tasks for each shift. Social Distancing All staff will maintain at least a six-foot (6') distance from other staff. Physical barriers have been added to work areas where necessary. Floors have been marked in offices, near cubicles and at time clock locations indicating social distancing. Additionally, chairs have been removed from shared spaces such as the Admin Kitchen and Employee Breakroom. Pending the number of staff working, a satellite break room will be set up to maintain social distancing. Shared Kitchen Areas and Break Rooms (including refrigerators in offices) • Community refrigerators for staff food should be emptied each night by staff. • No shared condiments. • Staff will bring food and beverage items from home and store in their locker or personal work area when possible. If food is ordered, staff must meet delivery driver outside of facility for pickup. • Coffee Pot touch-points will be disinfected by each user, prior to use and when finished brewing. • No shared food items are allowed to be left out for self-serving. • Housekeeping will continue sanitizing high-touch points in these areas, but all staff are asked to help with sanitizing touch points as appliances are used. Cleaning supplies have been made available in these locations. Page 5 ADMINISTRATION Sanitizing Administration Offices • Each staff member has received a personal bottle of PathoCide to sanitize their own desk daily. Paper towels have been placed in common areas near each workstation. Any workstations that are shared will be disinfected between users by each user. • Signage has been posted and phone calls forwarded to another staff member during receptionist lunch break to reduce the number of users at one work station. • Operations will wipe down the touch screen of copiers during their routine cleaning. Hand sanitizer stand has been added to each Copier area. Hands can be cleaned immediately after use. Internal Meetings Internal staff and committee meetings will take place in a meeting space conducive to social distancing. If meeting space is not available, staff will utilize Microsoft Teams to conduct meetings from their desk. In addition, Covid-19 compliant Maximum Occupancy signage will be posted in each meeting area. Operations Department The DECC Operations Department Manual has been updated to include new department procedures for staff; taking into consideration social distancing, PPE, equipment/machines, and routine cleaning. 6 VENUE OPERATIONS DECC has identified General Manager, Ric Booth, as the compliance officer who will ensure that the requirements of all Director Orders are followed. Additionally, the DECC has formed a sub-committee that will help to enforce the requirements. The sub-committee consists of the Reopening Task Force team, Event Managers, Guest Services Managers, Operations Managers and Food and Beverage Managers; covering all areas of service in the public space and during the event. Additionally, the DECC will require the licensee/client to designate a compliance officer for their contracted space to assist with enforcement of social distancing with their guests per the Order(s). A variety of methods will be used to enforce social distancing. Methods to include, but not limited to, floor markings, portable stanchions, plexiglass barriers, added signage, additional staff to maintain proper distancing, traffic flow identification and room capacity and floor plan adjustments. Managing Entry/Exit The DECC has always managed entry and exit to the venue through closure of the building during non-event hours. Visitors during non-event hours will be by appointment only. Security will notify staff when visitors arrive. Visit will take place in a space large enough to maintain social distancing. During event hours, security posts will be increased from our previous requirements at the discretion of Security and Event Managers. Guards will be placed in high traffic "intersections" to help reduce cross traffic between events when hosting multiple groups. Event Managers will work with clients to provide event identification to their attendees on the front end via mail or email. This will also be beneficial to easily direct guests in the direction of their event spaces. Another effort to reduce cross traffic is to designate entry/exit doors to each event if there are multiple bookings at the discretion of a logistical team decision between Event and Security Managers. Event Entry/Exit recommendations include: • DECC will examine (case by case dependent on event bookings) the possibility of splitting the venue into quadrants or halves. In this scenario, guests would enter through doors in their quadrant or their half that includes direct access to their event location(s). The use of additional staff and bike racks could restrict guests to their area and not allow them to travel to other areas of the concourse/venue. Each zone would need to include restrooms, and concession stands to service guests in their area. Due to physical layout, this type of arrangement may not work for all event bookings. • DECC will recommend that guests be queued in exterior areas prior to the doors opening and will use bicycle racks, increased staff, stanchions and pavement markings to reinforce social distancing. DECC Security staff would be positioned to control the flow of guests entering the venue and reinforce the distance between their party and the next. • Based on event attendance, we will use every other door in the entry bank to create more distance. Page 7 VENUE OPERATIONS Event Entry/Exit recommendations include (cont'd): • Clients to consider printing on "tickets" a time the guest should arrive, where they should park, and what entrance they should use. The goal is to equally distribute the number of guests per entrance, minimize foot traffic, and lessen the potential for guests to congregate. • Guest queue lines will have floor decals every six (6) feet to mark social distancing. • Show Move-In / Exhibitor Access: • Exhibitors will only be permitted through the dock entrance if they are in a vehicle and need to unload. Remaining exhibitors, vendors or booth staff would need to enter at 5th & Elm and/or 2 North. Client will be required to pay for this Security during the hours of move-in. This would also be applicable on show days when exhibitors have earlier or late access. For exhibitors that enter at the dock, there will be a "satellite" check-in area located on the dock, outside of their designated hall. In an instance when a show is moving in to all 3 halls, a dock guard will be required at each of the roll-up doors. Facial Coverings All employees, clients, and guests of the DECC must wear a cloth/fabric face covering (mask) at all times, except for one of the reasons stated in the Director's Order for Facial Coverings throughout the State of Ohio, signed July 23, 2020, or as it may thereafter be amended. Please note: the City of Cincinnati mandates that all persons six years and older must wear a facial covering. The DECC will follow the City of Cincinnati mandate when enforcing facial coverings. Performers are not required to wear facial coverings during performances, but otherwise are subject to the same facial covering requirements as employees, clients, and guests. Nothing in this Order prohibits a performer from wearing a facial covering while performing if it is practical to do so. The only exceptions to facial coverings requirement are the reasons stated in the Director's Order for Facial Coverings throughout the State of Ohio, signed July 23, 2020, or as it may thereafter be amended. The Order's exceptions include, but are not limited to: 1. The individual is under 10 years of age (6 years of age per the City of Cincinnati order); 2. The individual has a medical condition, including respiratory conditions that restrict breathing, mental health conditions, or disabilities that contraindicate the wearing of a facial covering; 3. The individual is communicating or seeking to communicate with someone who is hearing-impaired or has another disability, where the ability to see the mouth is essential for communication; 4. The individual is seated and actively consuming food and beverage or 5. Facial coverings are prohibited by law or regulation; or 6. The individual is actively participating in broadcast communications. Written justification will be provided to local health officials, upon request, explaining why employees, clients or guests are not wearing facial coverings. Temperature Checks Spectra employees, temporary staff and contractors will be required to have their temperature checked upon entering the facility. If the client/licensee would like to implement temperature checks for their event attendees, the DECC will work with our health partner and provider, Tri-Health. Temperature checks will be conducted at all designated entrances by trained personnel for the event at the expense of the client/licensee. Page 8 VENUE OPERATIONS Signage Signage will be placed in all areas throughout the front and back of house informing employees and guests of our standards and protocols, and reminders to social distance and follow safe standards. We will use our digital signage system, branded print signs, and floor decals to display messaging, and will update as needed based on events and guidelines. Signage indicating maximum capacity for each event space will also be posted at the entry of each meeting room and ballroom. *See Appendix D-Sample Signage Following the Director's Order, clients will be responsible for providing signage within their contracted space. Branded signage packages can be developed with the client for specific events. Concourse Management and Traffic Movement The DECC will work with show management to establish a guest traffic flow plan for before, during, and after each event to encourage the use of social distancing. We will encourage all guests to utilize this plan by establishing and posting guidelines and using physical barriers, signs, and staff to support. Once guests have passed through security/registration screening, our team will reduce concourse/lobby congestion and encourage guests to separate as much as possible. We will redirect traffic flow to decrease the likelihood of face-to-face contact among guests with the suggestions below: • Two options for traffic movement to be considered for the concourse to reduce the amount of face-to-face interaction between guest and guest, and guest and staff. Each method will require designated signage, floor markings with directional arrows, and increased staff to enforce. • One-way concourse with directional signage and staff to enforce the direction. As guests enter the concourse either by entering the DECC, or exiting our event spaces (the exhibit hall, meeting room, ballroom), or visiting concession stands or restrooms, they would then be placed in the same direction circular traffic flow to avoid face-to-face contact with others. • As concourse width allows, we will activate separate directional lanes that would be divided by a buffer zone in the middle. Crossover and turnaround areas would be created to access certain areas. Elevators and Escalators Signage will be placed outside of each elevator identifying the passenger capacity. The number of people in an elevator will be limited to (2) two or more if the group are family members, traveling together. During events, we will consider establishing: • Social distancing queue management for waiting passengers. • Elevator attendants to manage flow, discourage over-crowding of elevator carriages, operate the buttons, and regularly sanitize surfaces. Escalators will have specific signage showing social distancing recommendations between parties. Additional staffing may also be utilized to enforce using every third step. Restrooms In an effort to reduce touch-points, doors that can be propped open without a perceived invasion of privacy will be propped open. The DECC toilets, urinals, roll-towel dispensers, and sink faucets are touch-less. Urinals and sinks will be closed in a manner to support social distancing efforts. Page 9 VENUE OPERATIONS Water Fountains Water fountains will be closed in a manner to support social distancing. In some areas, touchless water fountains are available. Ticket Offices and Coat Check: Tabletop plexiglass will be installed to create a barrier between staff and attendees. Handling Sick/Symptomatic Attendees Any person with symptoms consistent with COVID-19 will be instructed to return home (at point of entry) or taken to a dedicated isolation area pre-determined by the client/licensee, and as required by the DECC. In collaboration with our health provider and partner, Tri-Health, the following plan will be executed during an event: • If an attendee exhibiting symptoms notifies the client/licensee • Attendee will be directed to the dedicated isolation room. ? The isolation room should be in a well thought out location, for both attendee access and facility egress; therefore, minimizing interaction of sick/symptomatic attendee with other visitors and staff. • Client will contact the Event Manager on duty • Event Manager will contact Tri-Health to conduct a temperature screen and health assessment ? If Tri-Health is not on-site, attendee will be advised to go home and seek medical attention • DECC Security will complete an incident report ? Illness related incident report to include attendee contact information as well as having the attendee provide an account of where they were in the building throughout the day ? ANY attendee who has notified DECC or show management prior to leaving the property, must complete an incident report with DECC Security • Any sick/symptomatic attendee exhibiting symptoms will then be instructed to return home and seek medical attention • If an attendee exhibiting symptoms notifies Tri-Health • Tri-Health will conduct a temperature screen and health assessment • Tri-Health will contact the Event Manager on duty • Event Manager will notify client/licensee • Tri-Health will complete an incident report • DECC Security will complete an incident report ? Illness related incident report to include attendee contact information as well as having the attendee provide an account of where they were in the building throughout the day ? ANY attendee who has notified DECC or show management prior to leaving the property, must complete an incident report with DECC Security • Any sick/symptomatic attendee exhibiting symptoms will then be instructed to return home and seek medical attention Page 10 VENUE OPERATIONS • In all cases of an attendee exhibiting symptoms, the local health department will be notified by Assistant General Manager, Linda Jensen. • The DECC will cooperate with the local health department regarding contact tracing. • The DECC will encourage all clients/licensees to keep a record of all attendees or establish a communication protocol for attendees to better assist in contact tracing efforts. • If necessary, the DECC can activate Visitor Tracking within our event booking software. This will allow attendees to complete a self-health assessment prior to arriving on-site, and information will be stored for a period of time determined by local and state guidelines. Page 11 PLANNING EVENTS The DECC Sales and Events team will take a consultative approach for events currently booked, and new clients prospecting the DECC for future business. Discussions will take place regarding local, state and national guidelines considering social distancing and cleaning protocols. Our internal Licensee Checklist has been updated to include this information. A Marketing and Communications plan will be implemented to inform and communicate our health and safety protocols with our clients and attendees. The DECC website, social media channels and email marketing campaigns will be used to inform clients and attendees of what to expect prior to arriving on-site. The Marketing department will also work with each client to create messaging for their communication efforts. Ingress and Egress There are several elements the DECC Events team will consider regarding both ingress and egress from the meeting room to the concourse/lobby spaces to encourage guests to practice social distancing. We'll work with each client/licensee to implement the following protocols: • Designated entry and exit for individual meeting spaces. • Clients to consider printing on "tickets" a time the guest should arrive and what entrance they should use. The goal is to equally distribute the number of guests per entrance, minimize foot traffic, and lessen the potential for guests to congregate. • Guest queue lines will have floor decals every six (6) feet to mark social distancing. • Making aisles one-way for ingress and egress. • Control egress from meeting space with phased dismissal of attendees; this will also control egress from the building to the parking lot. Ticket Takers and/or Badge Checkers: Clients should consider opening doors more than 2-hours earlier, if possible, to maintain crowd control and allow an extended time for entry and social distancing in the concourse area. • Having multiple doors open for ticket/badge checking (with 1 guard per door and every-other-door is an entry / exit point) • When a ticketed event is the only one in the building, consider placing ticket / badge checkers at all main entrances (paid by the client) rather than at the door of the event itself. (i.e. 2 North, 5th & Elm) • If space allows, conduct ticket / badge check in an area further away from entry (for example, Halls B&C could have badge checkers further east of the 5th Street concourse and then granted entry to a designated area behind stanchions, etc. • Floor clearly marked with social distancing for queue lines Page 12 PLANNING EVENTS Room Capacities With 750,000 square feet of space, the DECC is prepared to host events successfully following the Director's Orders. Seating and event layout will be designed per social distancing guidelines. Subject to show management input, the following is recommended for their event: • Theater Seating • Single Chair with 6' on each side and front to back ? Or in self-identified groups • 12' Aisles • Classroom Seating • (1) Seat per 6' or 8' table • Tables are set 8' from the table in front of it • 12' Aisles • Hollow Square and U-Shape • (1) Seat per 6' or 8' table Page 13 PLANNING EVENTS • Exhibits • 12' — 15' aisles • Each aisle with 2-way traffic (preferred). Show Management to provide some type of barrier and directional signage (i.e. 3' pipe & drape or tape line down the center of each aisle with arrows indicating direction for each side) • 8' Pipe & Drape between each Booth • Larger booth footprint, if possible — allowing for patrons to step into the booth and out of aisles • Banquet Seating • Rounds of 4-6 using a 72" Round • Rounds of 8-10 (for F&B events only, following Responsible RestartOhio guidance for Restaurants & Bars) • Rounds set on a minimum of 14' centers • Receptions • Please contact your Event Manager for solutions that will meet the CDC and local guidelines for seating at events. • No unrestricted receptions, allowing free-flow of guests will be acceptable. • For all event sets: • First row of seating will be set a minimum of 12' from presenters and/or performers. • We suggest bare tables for shared surfaces in meeting spaces; this will allow for sanitization during breaks and/or between sessions. If linens are desired, we suggest they are a one-time use • AV Tech Areas will be set at least 4' from guest seating areas with 3' P&D • Sporting events will follow the requirements of the Director's Order for Youth, Collegiate, Amateur, Club and Professional Sports • Consumer shows will follow the requirements of the Director's Order for Consumer, Retail, Services and Entertainment • Timed tickets with an allotted time between sessions will be encouraged. This will allow for social distancing and cleaning and sanitization between sessions. • Designated entry and exits will be determined to keep patrons separated in between sessions. Page 14 PLANNING EVENTS Working with Third Party Partners In addition to taking into consideration DECC venue logistics, Event Managers will be in touch with all third-party partners for each event to communicate our standard operating procedures and work with their company's protocols when creating diagrams. Each partner will be required to submit to the DECC Event Manager their company protocols regarding health and safety, and must be in accordance with the CDC, local, and state guidelines. *See Appendix E-Sample Partner Plan Plans should include the following: • Social Distancing Protocol • Cleaning and Sanitization of Equipment Protocol • Employee/Staff Health Assessment Protocol • Service Desk Protocol (for Decorators where applicable) Page 15 CLEANING PROTOCOLS The DECC was the first in the Ohio Region to obtain the GBAC START"' Accreditation. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, Duke Energy Convention Center has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility. As the cleaning industry's only outbreak prevention, response and recovery accreditation, GBAC START"' helps organizations establish protocols and procedures, offers expert-led training and assesses a facility's readiness for bio risk situations. The program verifies that Duke Energy Convention Center implements best practices to prepare for, respond to and recover from outbreaks and pandemics. "GBAC START"' accreditation empowers facility owners and managers to assure workers, customers and key stakeholders that they have proven systems in place to maintain clean and healthy environments," said GBAC Executive Director Patricia Olinger. "By taking this important step to pursue GBAC STAR, Duke Energy Convention Center has received third-party validation that it follows strict protocols for bio risk situations, thereby demonstrating its preparedness and commitment to operating safely." For more on the GBAC START"' accreditation, click here. *See Appendix F-GBAC Certificate Cleaning Protocols Housekeeping will maintain our standard of frequently cleaning high touch-point areas using the building owned PathoSans unit that manufactures PathoCide, a disinfectant with EPA recognized efficacy claims against various viruses, such as COVID-19. High touch-point areas include door handles, elevator buttons, escalator handrails, light switches, fixture handles, exterior door access buttons, countertops and common workstations, employee break room tables and appliances, water fountains, and vending machine buttons and dispenser doors. Based on event flow and use of event space(s), time-specific sanitizing tasks will be added to the Housekeeping Plan for each day. Cleaning checklists will also be maintained by staff and made available on request. Hand sanitizer is available to facility staff and guests. The Operations Department will coordinate the installation and distribution of mounted hand sanitizer units, mobile units and individual bottles of hand sanitizer throughout the front and back of house. Wall mounted units will be placed near high touch point areas including the security console, time clock locations, administration office, and employee break rooms. Mobile units will be placed in event spaces utilized, guest services guard locations, information booth, vending machines, and the Café. Individual sanitizer will be made available on the public accessible side of the Concession stands. Page 16 CLEANING PROTOCOLS The DECC has invested in handheld luminometers and electrostatic sprayers. The addition of luminometers will allow us to measure levels of cleanliness through swab testing units and blacklight technology. Research is underway regarding software capabilities and how cleanliness test results can be communicated to stakeholders. Third party testing will be conducted at random by PathoSans. The electrostatic sprayers will be utilized to disinfect nonporous surfaces before and after events. Mid-event use of electrostatic sprayers will be scheduled during the event planning process. Restrooms Based on event flow, dedicated restroom attendants will be scheduled to disinfect high-touch points and service restrooms. Page 17 FOOD SERVICES & HOSPITALITY The following plan has been created based on guidelines set forth by local, state, federal officials and agencies, the Center for Disease Control (CDC) and support and recommendations from Spectra and industry organizations. It is intended to be flexible and is subject to change as we work towards a Responsible RestartOhio. The Spectra Food Services and Hospitality team at the DECC will follow all protocols as listed in the Restaurants, Bars, and Banquet & Catering Facilities/Services Responsible RestartOhio plan. At Duke Energy Convention Center, all Full-Time Spectra Management and Culinary team are Sery Safe certified. Operational Procedures for Reopening • Training for all staff, communication, teamwork and checklists are mandatory for each F&B staff member. • Social Distancing, including guests in line and self-service stations. • Employees entering the facility will be screened based on the DECC policies at the security entrance on floor one. Employees must also sign in and out here as well. • Spectra employees will be issued and must wear clean face coverings (worn at all times) and disposable gloves. • Spectra employees will pick up and wear a freshly cleaned apron each day. • Spectra will provide written instructions and training for proper cleaning and laundering procedures for employee uniforms. • Strong and frequent cleaning and sanitation procedures. • Spectra will provide stanchions, directional signage, line control tape and sneeze guards between guests and cashiers. • Spectra will provide portable hand washing units for all bars and carts Banquet and Catering Operations • After screening, management will require each employee to attend a pre-shift huddle with appropriate supervisor/captain to review safety and sanitation guidelines as well as PPE and uniform expectations. • Management will schedule employees based on sales and customer guarantees with segregation of duties to prevent the potential spread of bacteria and viruses. • Management will provide a full sanitation list to each employee prior to each event. • Hand sanitizer stations will be placed at all entrances as well as heavily frequented locations. • Masks, gloves and sanitizer will be available to each employee. • Spectra will provide stanchions, directional signs, line control tape, sneeze guards, and adequate barriers between guests and cashiers. Page 18 FOOD SERVICES & HOSPITALITY Banquet and Catering Bars • Hand washing stations to be placed at all bars. • Bartenders to wear gloves at all times. • Bars to include a minimum of one cashier and one bartender when cash or tickets are used • Credit card and cash options available however, we will work to increase cashless options • Sanitizer to be located on all bar fronts for guests to wipe credit card and/or hands. • Bar tops to be cleaned every 15 minutes during the events. • Use disposables when possible, napkins and stir sticks available upon request. • Work with Sales to sell canned beer when possible, and train bartenders to watch the guest open the container • All unused glasses will be washed at the completion of each event. • All wine and liquor bottles should be sanitized after each event for storage • Spectra will provide stanchions, directional signs, line control tape, sneeze guards, and adequate barriers between guests and cashiers. Catering Plated Meal Protocols • 72" round tables will be set for a maximum of eight guests • All tables will be set six feet apart from chair backs. • The following items should not be preset on tables including salt and pepper shakers, sugar caddies, condiments, salad dressings or bread baskets. • Clients will be asked not to put event items on tables or chairs. Sales to work on options to ensure guests receive necessary information • Rolled silverware, bottled water or iced water with paper covered top, covered salads with individual dressings, covered entrees, bread/butter and desserts will be served. • Coffee/ Hot Tea service will be offered upon request. • No bussing station or trashcans will be visible or in guest areas. All dishes and silverware will be taken immediately to the breakdown station in back of house service areas. • Spectra will provide stanchions, directional signs, line control tape, sneeze guards, and adequate barriers between guests and cashiers. Page 19 FOOD SERVICES & HOSPITALITY Catering Buffet Protocols • 72" round tables will be set for a maximum of eight guests • There should be no items preset on guest tables including salt and pepper shakers, centerpieces, sugar caddies, condiments, and food items. • All buffets must be single sided and served by Spectra staff. • Serving utensils will be changed out every 30 minutes. • Spectra will provide stanchions, directional signs, line control tape, sneeze guards, and adequate barriers between guests and servers. • Hand sanitizer should be present at all buffet stations. • Include signage stating precautions that are being taken for guest and staff safety. • Captain or banquet manager should coordinate to call tables to buffets to avoid mass congregation. • Buffet items will be properly distanced to reduce congestion. If possible, prepackaged meals will be served from queue lines. • Pre rolled silverware/plastic ware and beverages to be handed last on buffet. • Prepackaged dessert to be served upon clearing of entrée. • No bussing station or trashcans will be visible or in guest areas. All dishes and silverware will be taken immediately to the breakdown station in back of house service areas. Receptions Protocols • All receptions will be served with individual portions for appetizers (passed or stations) • F&B Sales team to work with clients to ensure the proper amount of stations and items served to ensure success of each event with proper social distancing. • F&B Sales team to encourage use of disposable individual portion vessels • Spectra will provide stanchions, directional signs, line control tape, sneeze guards, and adequate barriers between guests and Spectra staff. • Location of receptions along with handwashing areas for guests will be considered when booking each event. Coffee/Beverage, Snack Break Protocols • Beverage stations will be single service items pre-wrapped in tamper-resistant packaging set up with service staff handing out items. • Time limits for breaks will be adjusted and charged for appropriately • Coffee stations will be set-up barista style with service staff pouring a cup of coffee and providing guest with a napkin and stir stick. Single portion coffee creamer and sugar should be provided by service staff. • Staff will not fill guest-provided coffee cups. • All pastry, trail mix and snacks etc. will be prepackaged and served by Spectra staff • Signage listing the additional precautions that are being taken for guest and staff safety will be posted • Spectra will provide stanchions, directional signs, line control tape, sneeze guards, and adequate barriers between guests and cashiers. Page 20 FOOD SERVICES & HOSPITALITY Concessions Protocols • Employees entering the facility will be screened based on DECC standards at security location on floor one. • Spectra employees will be issued and wear clean face coverings (worn at all times), pick up and wear a freshly cleaned apron and disposable gloves. • Spectra will provide written instruction and training for proper cleaning and laundering procedures for employee uniforms. • Spectra will provide stanchions, directional signs, line control tape, sneeze guards, and adequate barriers between guests and cashiers. • Concessions to include at least one cashier and food server to line or cart (segregated duties). • Cash/POS stands and cashiers will be spaced six (6) feet apart, and six (6) feet from guests or as revised distances are provided by CDC/PHAC or other local, state, federal, or city orders. • All items that guests might personally touch, such as coffee additives, drinkware, condiment packs, pre-packaged cutlery, individually wrapped straws, etc. will be removed and handed out as needed. • Menus will be streamlined to promote a quick turn-around time and keep guest lines moving. Management will schedule employees based on sales and customer guarantees with segregation of duties to prevent the potential spread of bacteria and viruses. • All self-serve items will be moved to the back counter to reduce touch points before they are handed to guests. • All food options to be served in closed containers. • All portable concession stands/carts/bars will have handwashing stations. Concessions Bars • Hand washing stations to be placed at all bars. • Bartenders to wear gloves at all times. • Bars to include a minimum of one cashier and one bartender (segregated duties). • Credit card and cash options available, however working towards being cashless. • Sanitizer to be located on all bar fronts for guests to wipe credit card and/or hands. • Bar tops to be cleaned every 15 minutes during the events. • Use disposable when possible, napkins and stir sticks available upon request. • Spectra will provide stanchions, directional signs, line control tape, sneeze guards, and adequate barriers between guests and cashiers. • Bartenders retrained to not open canned beer, however, to watch for the guest to open Page 21 APPENDIX A TEMPERATURE SCREENING POLICY SPECTRA Temperature Screening Policy: Duke Energy Convention Center Date Issued: June 26, 2020 Effective Date: July 1, 2020 PURPOSE: To ensure that all persons entering the Duke Energy Convention Center for purposes other than attending an event at the venue are temperature screened to prevent the spread of COVID-19. 1. PARTIES: a. All persons entering the Duke Energy Convention Center, except persons who are there for the sole purpose of attending a ticketed or non-ticketed event, must "pass" a temperature screening. b. This includes, without limitation, Spectra's employees, staff and crew of promoters or event-holders, and the staff of any contractors performing services at the venue (e.g. employees of any cleaning or security company). c. If there is union labor at the Duke Energy Convention Center, the terms of the Temperature Screening Policy for the venue should be discussed with, and if required by the union agreement, approved by, the union. 2. Scope and logistics of the screening process a. Persons conducting the screening 1. Use of a third-party healthcare provider is preferred. 2. If a third-party healthcare provider is not available or the use of one is not economically feasible, the Duke Energy Convention Center's in-house or contracted security personnel will conduct the screening. 3. Screeners (Security Staff) must be trained on the screening process and its confidentiality, safety, and decision-making components. i. This training will be conducted by the Security Manager and/or Security Supervisor. ii. Training should include, at a minimum, a thorough review of the Temperature Screening Policy, information about how to use the thermometer, and safety protocol. iii. The trainer should document that the training was conducted, who was trained, and date of training. b. Type of thermometer A no-contact infrared thermometer will be utilized. c. Screening location(s) 1. The Duke Energy Convention Center will have two (2) designated screening locations. i. The 6th Street, ground level entry near Security - should be utilized by all non-exempt, contractors/temp staff, and crew where applicable. ii. The 6th Street, 2nd level entry near the Administration Offices - should be utilized by all exempt employees. 2. If multiple employees are arriving simultaneously, a que line will be established at each entry point, and maintain social distancing of 6 feet apart while waiting. This social distancing requirement will be enforced by the DECC Security staff. 3. Signage will be posted advising this policy and with directions for correct entry by staff department/type. d. Screening Process 1. Staff should wait in line while practicing safe social distancing of 6 feet apart and understanding this may be outside the building. (screenings will take place in a climate-controlled environment) i. 6th Street, ground level entry persons will have their temperature taken inside the building, directly outside the Security console. ii. 6th Street, 2nd level entry persons will have their temperature taken in the Administration Office lobby. iii. A sign-in sheet will be available at the non-exempt staff entrance to clock-in/sign-in, as non-exempt employees must be compensated for time spent waiting in line and being screened. iv. Only one (1) person will be permitted in the screening area, at one time. Screening should be conducted in private and cannot be seen by others. v. Individual departments may consider whether it needs to stagger start times due to a large number of persons arriving to be screened at one time, how many screening locations and screeners are available, and what will happen if a screener is late or does not report. 2. Upon entry, employee will be asked, and must declare that they have been asymptomatic of any COVID-19 symptoms, or been in contact with anyone who has tested positive for COVID-19. 3. Screener will take staff temperature using a non-contact thermometer. i. Persons who pass the screening will be given a wristband indicating the check-in/screening process was completed successfully, and will be permitted to enter the DECC. ii. Persons who do not pass the screening should be moved to a waiting area to await a second test. This area should be private, such that those in line cannot see who is waiting. i. 6th Street, ground level entry staff would wait in the Security break room ii. 6th Street, 2nd level entry staff would wait in the Front Conference Room 3. Safety Protocol a. Screeners must be provided with appropriate personal protective equipment ("PPE"), which includes gloves, a face mask (or shield/goggles if requested) b. Screeners must "pass" a screen themselves before entering the Duke Energy Convention Center and beginning a shift. The screener can screen himself/herself. 1. Upon arrival, the screener should wash his/her hands with soap and water for at least 20 seconds or use hand sanitizer with at least 60% alcohol. 2. Next, the screener should put on a facemask, eye protection (goggles or a face shield that fully covers the front and sides of the face, if preferred), and a single pair of disposable gloves. i. If a non-contact thermometer is used and the screener does not have physical contact with an individual, the screener does not need to change gloves between screens. ii. The thermometer should be cleaned and disinfected in accordance with the manufacturer's instructions and, at a minimum, each time it comes in contact with a person. Posting the Symptom & Travel Policy a. Copies of the Symptom & Travel Policy (which is attached to this Policy as Attachment A) must be printed in large type and posted in prominent locations in and around the queuing area. b. Copies of the Symptom & Travel Policy should be on-hand for anyone who would like to take a copy home. c. The Symptom & Travel Policy must be distributed in advance to employees of the Duke Energy Convention Center, Temporary Staffing Agencies that we work with. 4. Admitting/denying entry to the venue a. Fevers 1. The screener must take the temperature of the person. 2. If the thermometer indicates no fever, the person shall be permitted to enter the venue. i. A temperature of 100.4° F or higher will be considered a fever. If the thermometer indicates that the person has a fever, that person will be sent to the designated "waiting area" ii. After waiting at least 10 minutes, the person's temperature will be taken again. iii. If the second attempt indicates no fever, the person shall be permitted to enter the venue. iv. If the second attempt also indicates a fever, the person should be sent home immediately and advised to seek medical attention. v. The person should also be advised to immediately notify his/her supervisor that he/she has been sent home. vi. After sending the person home, all areas the person may have touched or been present in before being screened and during the screening process should be thoroughly cleaned. b. Refusal to participate. 1. Any person who refuses to undergo a temperature screen will be denied entry to the DECC, and should be advised to immediately notify his/her supervisor that he/she has been sent home 5. Documenting results of screenings If a person is sent home because he/she refused to undergo a screening or had a fever, the DECC will document that the person was sent home and indicate the reason. 1. This documentation should be done by the screener in a log, an example of which is on Attachment B to this Policy ("Results Log"). 2. Only those persons sent home must be logged in the Results Log. All Results Logs must be kept confidential and in a secure location. i. If the person sent home is not a Spectra employee, a copy of applicable Results Log should be submitted to the employer of the person and Spectra's copy should be kept confidential and in the HR Manager's office. ii. If the person sent home is a Spectra employee, the Results Log should not be kept in the employee's personnel file, but rather in a separate, secure location in the HR Manager's office, where confidentiality is assured. 6. Returning to work 1. Any Spectra employee sent home because of a fever, must be provided written notice of: a. When he/she will be permitted to return to work and what procedures will apply for such return; and b. Whether he/she will be allowed to work remotely, or if that's not possible, whether he/she will be placed on paid or unpaid leave during this time. c. This notice should be sent to him/her within 24 hours of being sent home. d. No person sent home because of a fever will be admitted to the DECC until: i. The person certifies in writing that (A) he/she is fever free and has been completely symptom free for at least 3 days, achieved without medication, and (B) at least 10 days have passed since the later of the onset of any symptoms or a positive COVID-19 TEST; or ii. The person provides documentation from a medical provider confirming that he/she can return to work, that he/she had a negative test for COVID-19, and that any lingering symptoms, if applicable, are not the result of a contagious illness. 7. COMMUNICATE THE POLICY TO EMPLOYEES & CONTRACTORS a. The Duke Energy Convention Center will inform Spectra employees and contractors in writing about the Temperature Screening Policy before the policy takes effect. b. The policy should also be posted at the entrances to the venue where screening will occur. c. At the Private Screening Area, a specific notice will be posted that says: "BODY TEMPERATURES COLLECTED HERE. IT IS OUR GOAL TO MAINTAIN A SAFE WORK ENVIRONMENT FOR ALL. THANK YOU FOR YOUR COOPERATION." ATTACHMENT A TO REDUCE THE SPREAD OF COVID-19, DO NOT ENTER THE DUKE ENERGY CONVENTION CENTER IF: • In the last 14 days, you tested positive for COVID-19; • In the last 14 days, you were in close contact (i.e. within 6ft for a prolonged period of time) with someone who tested positive for COVID-19 or someone who is currently awaiting a COVID-19 test result; • In the last 14 days, you experienced symptoms of COVID-19 or other respiratory illness, such as fever, cough, shortness of breath, new loss of taste or smell, or persistent pain or pressure in your chest; and/or • Government mandates require that you be in quarantine right now because of recent international or domestic travel. APPENDIX B RESPONDING TO A POSITIVE COVID TEST-EMPLOYEES C Responding to a Positive COVID-19 Test I SPECTRA COVID19 GUIDELINES FOR MANAGEMENT Subject Responding to Positive COVID-19 Test or Employee Experiencing Symptoms of COVID-19 Document No. HR-COV-013 Effective Date 06.02.2020 Page 28 of 37 Key Topic Health, Safety & Security — COVID-19 Supersedes N/A Last Updated Approved By William Hughston I. PURPOSE To provide Spectra managers with meaningful guidelines for responding to employees who have tested positive for, or otherwise experience symptoms of COVID-19. II. GUIDELINES For however long the global coronavirus (COVID-19) crisis lasts, Spectra managers may have to grapple with what to do when an employee tests positive for, or otherwise is experiencing symptoms of, the virus. This policy is intended to establish a procedure and standards for navigating through this scenario. Managers should complete the following steps in sequential order. 1. Express Empathy to the Affected Employee a. Show humanity since this will be an upsetting time for the employee. b. Let them express their feelings. 2. Advise Affected Employee to Self-Quarantine a. Inform the employee that, in accordance with guidelines issued by the Center for Disease Control ("CDC"), he or she should self-quarantine for at least 14 days (subject to Sections 7(b) and (c) below). b. If the employee is still working in the worksite, have them leave immediately. In any event, prohibit the employee from coming to their worksite's physical location during the 14- day period. c. Alert the employee that they may use available leave time, including emergency paid sick leave (if applicable). Consult with HR / Benefits regarding employee's leave eligibility. i. Please be aware that because Spectra has over 500 employees, emergency paid family and medical leave under the Families First Coronavirus Response Act (FFCRA) does not apply. d. Inform the employee that they may work remotely if their symptoms do not prevent them from doing so and if telework is an option for their position. 3. Act Quickly with respect to Others in the Workplace a. Ask the affected employee who in the workplace they have been in close contact with in the past 14 days. The CDC defines "close contact" as a person that has been within six feet of the affected employee for a prolonged period of time. b. Notify coworkers, vendors and third parties with whom the affected employee may have come in close contact in the past 14 days. Do NOT reveal the affected employee's identity. d. Advise those individuals that an (unidentified) employee at the facility has tested positive for COVID-19, or otherwise experienced symptoms consistent with COVID-19, and that they may wish to be tested for the virus. i. You should convey the general location within the facility in which the affected employee worked, and when the positive test was obtained. e. Follow CDC and local health department guidance as to whether those individuals who have been in close contact with the affected employee should be prohibited from coming to the worksite's physical location [See Exhibit "A" attache 1-1111-1+1-1-11H1-111H H Hi HF111-1.11-141F111111-1H-1-1 14?1-FFH If the CDC and/or health department guidance recommends that those individuals not enter the worksite, then they should be told not to report to the worksite and encouraged to be tested as soon as possible. f. Preferably, tests should be administered at a site offering "rapid results" so as to expedite the test results. 4. Keep Affected Individual's Identity Confidential a. Inform close contacts of the affected employee's diagnosis without identifying the affected individual by name or other identifiable characteristics. b. Avoid references that would lead coworkers to guess the affected employees identify. 5. Arrange for Cleaning of the Affected Employee's Workspace and Common Areas a. Professionally clean and disinfect the individual's workspace thoroughly if the employee was working at the employer's physical location as opposed to remotely. b. Professionally clean and disinfect all areas at the worksite that the affected employee visited in the past 14 days, including common areas such as breakrooms, restrooms and elevators. c. To the extent other employees are in the workplace, instruct them to thoroughly clean and disinfect their personal work areas. d. Please refer to "Policy 10: Cleaning/Sanitizing" in the Reopening Resource Center for guidelines as to how to properly conduct and document cleaning done for this purpose. 6. Consult the Latest Guidance from the CDC and OSHA a. It is important to follow the most current guidance and recommendations from the CDC, your local health department and the Occupational Safety and Health Administration (OSHA). Be aware that their guidance may change during this crisis, so it is important to stay abreast of the latest guidance by visiting their websites frequently. i. If you are unaware of the latest guidance from the CDC, OSHA and/or your local health department, consult with Risk Management / HR on the recommendations/protocols to follow. 7. Returning to Work a. Encourage the affected employee to consult a health care provider before returning to the worksite. However, the employee is not required to obtain a health care provider's note that it is safe to return to work. b. Subject to 7.c below, advise the affected employee that he or she may not return to work until one of the following 2 options has been satisfied: i. Option 1: If, in consultation with a healthcare provider and local public health authorities knowledgeable about locally available testing resources, the employee will not have access to a test to determine if they are still contagious, the employee can return to the worksite after these three conditions have been met: o The employee has had no fever for at least 72 hours (that is, 3 full days of no fever without the use medicine that reduces fevers) AND o respiratory symptoms have improved (for example, cough or shortness of breath have improved) AND o at least 10 days have passed since their symptoms first appeared ii. Option 2: If, in consultation with a healthcare provider and local public health authorities knowledgeable about locally available testing resources, the employee will be tested to determine if the employee is still contagious, the employee can leave home after these three conditions have been met: ? The employee no longer has a fever (without the use of medicine that reduces fevers) AND ? respiratory symptoms have improved (for example, cough or shortness of breath have improved) AND ? the employee received two negative tests in a row, at least 24 hours apart. c. If the employee tested positive for COVID-19 but did not have, and continues not to have, any symptoms, the employee may return to the worksite 10 days after the test; provided, however, if the employee has a weakened immune system, he or she may need to stay home longer and should consult with a physician. Tips • The COVID-19 situation is constantly changing, and guidance from federal agencies may shift over time. In addition to keeping up to date on CDC, OSHA and your local health department's guidance, employers should regularly consult the Equal Employment Opportunity Commission (EEOC) and the Department of Labor (DOL) websites throughout the course of this pandemic to ensure they are complying with the most updated guidelines from those agencies. • Consider teleworking options whenever possible. Under OSHA, employers have a duty to provide a safe workplace and should err on the side of caution before allowing an individual who has tested positive for COVID-19 to return to work. • Be aware that an employee who tests positive for, or otherwise is exhibiting symptoms of, COVID-19 may be entitled to some sort of reasonable accommodation under the Americans with Disabilities Act (ADA) if their reaction to COVID-19 is severe or complicates one or more preexisting health conditions or disabilities, provided such accommodation does not pose an undue hardship on the employer. However, the employer need not accommodate a return to work request if doing so would pose a direct threat to the safety of the individual's co-workers. If you are trying to determine if a reasonable accommodation must be made, contact HR or Legal for guidance. Please consult with HR / Legal / Risk Management to ensure compliance with any applicable state and local laws. Spectra Proprietary & Confidential EXHIBIT "A" • Potentially exposed employees who " " " symptoms of COVID-19 should self-isolate and follow CDC recommended steps. • Potentially exposed employees who " " " — " " symptoms should remain at home or in a comparable setting and practice social distancing for 14 days. All other employees should self-monitor for symptoms such as fever, cough, or shortness of breath. If they develop symptoms, they should notify their supervisor and stay home. Spectra Proprietary & Confidential APPENDIX C WORKPLACE FACE COVERING REQUIREMENT SPECTRA Workplace Face Covering Requirement To prevent the transmission of COVID-19, each employee is required to wear a face covering at work, except in certain limited circumstances listed below. Please note the following: • Subject to supply limitations, Spectra will provide disposable face coverings for employees' daily use. • While in use, the face covering must cover the employee's nose and mouth. Employees may not alter their face coverings to reduce coverage of the face, such as by creating mouth or nose holes or reducing the size of the face covering. Employees may not wear the face covering in a manner that leaves the nose and/or mouth exposed. • Do not wear a face covering for more than one day. Properly dispose of the face covering after it is used. • Employees may use their own face coverings, subject to their supervisor's approval. Personal face coverings must be at least as protective as the face coverings provided by Spectra. Employees are responsible for cleaning their personal face coverings in accordance with CDC guidelines. If an employee is not able to clean his/her face covering accordingly, he/she should use the disposable face covering provided by the venue. An employee is not required to wear a face covering where: • The face covering impedes the employee's vision or creates an unsafe condition in which to operate equipment or perform a task. In that case, the employee must maintain a distance of at least 6 feet from other people. • The employee works alone in their own office seated at least six feet from the doorway. These employees must still wear a face covering or when they leave their individual office or invite a colleague into their office. • Wearing a face covering poses a risk to the employee's health or the employee has trouble breathing. If this applies to you, please contact your manager or human resources to discuss potential accommodations. • An employee objects to wearing a face covering for religious reasons. If this applies to you, please contact your manager or human resources to discuss potential accommodations. • The employee is eating or drinking, provided he/she is situated at least six feet away from other people. • The employee is unable to remove his/her face covering without assistance. • The employee is performing job duties outdoors and expects to be able to maintain a distance of at least 6 feet from another person during the entire time he/she is performing those duties (e.g. mowing grass). The employee must carry the face covering with him/her and put it on if he/she comes within 6 feet of another person. Face coverings are required at all other times for all employees. Additionally, employees should continue to practice social distancing even when wearing a face covering. Some Spectra employees may work at a facility where Spectra's client is not requiring that all persons working at the facility wear face coverings. Even if the facility does not require workers to wear face coverings, it is Spectra's policy that all Spectra employees wear face coverings in accordance with this policy. Thank you doing your part to keep the workplace safe. APPENDIX E SAMPLE SIGNAGE el4rev AGAIN! TO REDUCE THE SPREAD OF CORD-1S, DO NOT ENTER THE DUKE ENERGY CONVENTION CENTER IF 19 the 1.114 flays you 1.1.1 nOniftre for COVID-19 In te Iasi T4 days, you wore in close molsol 9 e. schhin 6 ft for a protonge, period of hmot Milt someone who lasted pos.. for COVI D-19 or someone who is currently awaiting a COVID- I 9 foot result In the lent 14 day, you experiences, symptom. of COVID-19 or other respiratory IlInerte, SoCh as row, cough, shortens. of bream, new loss ur task Or sm011, p persistent pen or pressure in ,ur chest, end, GovornrriCrii ntannates reyu Irc, thet ynd he in quEmentine rich[ now he.aune of recent intern...nal or dorneallo Exterior Signage SOCIAL DISTANCING Limit to (2) persons OR (1) travel party 'ZITEiii"lrat 1 M Boards (*Placed at main entrances and on concourses) SOCIAL DISTANCING Limit to pe so I0 (1) tra Duke Energy Convention Center Level 1 Level 2 Level 3 'XV= •• FiraNd Ciffis• • H • end ATMs faPresso Cafe Elevator Signage Escalator Floor Graphic Placed at the top and bottom of each escalator Bathroom Mirror Cling Social Distancing Floor Decals "NiIEE"gMT.E.' EWUIRONM1IENT FORK L: FOR YOUR CC(]RERATION! EMPLOYEE SCREENING AREA Employee Entrances Appendix F Sample Partner Plan H E A LT H + SAN I TAT I 0 N (101?FC„Ettige At Prestige AV & Creative Services, the safety and wellbeing of our staff, clients and event attendees has always been paramount. Honesty and transparency are company values we hold in high regard. To that end, we would like to outline the procedures we've always had in place, and more importantly, highlight our coordinated efforts to further improve and generate absolute consumer confidence. Cleaning equipment has been an integral part of our quality control process for decades, including: • Cleaning our tech area (consoles, monitors, laptops and other equipment used by our team) • Cleaning equipment in contact with clients (lecterns, laptops, microphones, clickers, etc.) • Cleaning equipment used in between events, during check in and check out, at our warehouse facilities What is new at Prestige AV & Creative Services is our Health and Sanitation Committee, an active team of dedicated individuals ensuring we are not only observing and maintaining the current recommended guidelines, but exceeding them where we can, including: • Daily Health Screenings, including temperature checks and answering a basic health questionnaire, administered to Prestige employees at all job locations • Personal Protective Equipment for our technicians, including masks, gloves, face shields and individual cleaning kits • Social Distancing Tech Areas, including backstage, front-of-house and alternative tech areas that meet or exceed the recommended 6 ft. distance • Show Site Cleaning Packages for each department (audio, video, lighting, etc.) • Improved Cleaning, Disinfecting & Sterilization techniques, both on site and in our facilities • Empowering Team Members to exemplify the standards set for social distancing and all current best practices The Prestige Health and Sanitation Committee is working in conjunction with our facilities policies and staying abreast of local, state and national guidelines. Please feel free to email us at firstname.lastname@example.org with any questions you may have for our team. Prestige AV & Creative Services is known for delivering memorable event experiences, and now we want to be remembered for going above and beyond - for our team members, clients, partners and guests - and all the very important people in between. Appendix G GBAC Certificate ESA Duke Energy Convention Center Cincirmati. OH. StICCESFULLV AO-UE'VED GIBAC STA krig FACILITY ACCREDITATION AS %TRU-4D Ble Thi GLeiBik•;. MOM( idah3DRY. Qu I_ A :013011 viCIR awECIE QCA14 114134131v AWCAT TliiS ;K.( 12774 TArtelik E Fut 1.1-15E t r HAT GE PeourkT RATE 144 5 LEP emelt ArEIL ry Tv PAELPfitit, P-Ca RESPC#1b NID M.6:741Z FRINP! MAE AND diriETIDOS INSEAM SITLINKKS gadtp_ -e_Taelt v•PIT PLEIR 7111;F•11 • • • Pf23,112070 PB0(16 n2 i.-i1:121 L.• • .1--