Spectra, the management company for the Duke Energy Convention Center, initiates a company-wide customer service program called GREAT.
Customer service is at the foundation of who we are as an organization. We are responsible for transforming events into experiences…every day with every action. Our corporate-wide customer service platform that supports our Credo is the GREAT Experience. The GREAT Experience is a repeatable service model that we can use in every interaction with our clients, customers and employees. GREAT Experience stands for:
- G = Greet the customer
- R = Relate with a friendly question
- E = Explore the options
- A = Address and respond to their needs
- T = Thank the customer and make them feel appreciated