Responsibility of Caterer

To cater and serve the agreed upon menu(s) at customer’s “event(s)” to be held at the facility.  To provide such other requirements as are specified in the event order.

Responsibility of Customer

Customer must provide a guarantee of the total number of persons and/or quantities to be served (3) days prior to the function, excluding weekends.  Caterer will be prepared to serve 3% above the guarantee, capped at 30 meals. 

Payment Terms

Customer agrees to pay in advance the total charges as specified on the event order(s) as well as applicable charges on additional items ordered by the customer.  All food and beverage is subject to 20% supplement fee and 6.5% state sales tax.  Customer will provide a tax-exempt form when applicable.

Customer agrees to pay caterer a 50% deposit calculated on the anticipated total amount due at time of signing an agreement. Deposit payments received within two weeks of the event will need to be made either by cashier’s check, or credit card.  Customer agrees to pay caterer the balance of the anticipated amount due no later than three (3) days prior to the event.  Please make all checks payable to Ovations Food Services.

Any additional amount(s) due caterer from customer based on actual number of persons served an/or other incidental charges (i.e., minimums and labor guarantees) will be determined following the event.  Such amount will be payable by customer credit card or check

In the event any balance owing to the caterer is not paid within thirty (30) days following the event, such balance shall accrue a 1.5% late charge each month that the balance is outstanding.

Prices quoted in agreements are guaranteed for 90 days prior to the event.

We will gladly accept credit card payments from MC, Visa & American Express for up to $10,000 of your catering charges.  Any amount charged to a credit card in excess of $10,000 will be subject to a credit card processing fee as follows:  Visa, MasterCard, Discover, 1.5% of total invoice; American Express, 3% of total invoice.

The catering supplement fee is not paid out to employees as gratuity.

Cancellation Terms

Cancellation of a food function must be sent in writing to your Ovations sales representative. Any cancellation received more than 30 days of the scheduled event will result in a fee equal to 25% of the estimated food and beverage charges. Any cancellation received less than 30 days in advance of the scheduled event will result in a fee of 50% of the estimated food and beverage charges. Any cancellation received after the Final Guarantee has been provided will result in a fee equal to 100% of the charges on the affected event order(s).

Outside Food and Beverages

No food or beverage of any kind will be permitted to be brought into the facility by the patron or patron’s guests or invitees without prior written approval of the General Manager or Food & Beverage Director. Food items may not be taken off the premises; however, at Ovations sole discretion, excess prepared food is donated under regulated conditions to agencies feeding the underprivileged.

Special Requests

Special individual dietary requests must be received (3) working days prior to the event.  Caterer will prepare a vegetarian entrée selection of up to 2% of the final guarantee for all plated served dinners. 

Contract Approval

Caterer shall not be responsible for any losses resulting from non-fulfillment of any terms or provisions of an agreement if caterer shall be delayed or prevented from performing in whole or in part because of war, riot, strike, flood, or by any other act of occurrence not within control of caterer or which caterer could not prevent.

Each person signing the agreement on behalf of the customer represents that he has full authority to bind the customer and will be jointly and severally liable for all amounts owing if said authority is found to be true.

No service will commence until the signed Food Service Agreement is returned to Ovations Food Services.