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FAQ

It is our goal at the Duke Energy Convention Center to provide great customer service for all planners, visitors, and exhibitors that will be our guests.  Below are some frequently asked questions to help address some of the initial questions you may have. 

 

In addition, please feel free to call us at (513) 419-7300 so we may answer any other questions you may have.

 

GENERAL QUESTIONS:

 

Is your facility a union facility?  

            The Duke Energy Convention Center is an open shop venue. Choice labor for unloading, installing, dismantling and removal is at the discretion of the vendor/exhibitor.

 

What exclusive services are required in your building?

            Perimeter security, EMT, food and beverage, utilities services, housekeeping/janitorial and setup are the exclusive services to be ordered directly through Event Services. 513-419-7300

 

What preferred services do you have in your building?

            Prestige Audio Visual and Creative Services is the preferred audio visual provider. There are advantages and efficiencies in using Prestige.

 

Does the Center have a sustainability/Green program in place?

            Yes, the Center has been recognized and received awards for its STEP UP Program.

            Click here to learn more about our Green Initiatives.

 

EVENTS:

I'm interested in holding an event in Cincinnati.  Who do I contact?

            Click here to meet the Sales Team.

 

Who is the food and beverage provider at the convention center?

            Ovations is our exclusive Food and Beverage provider.

            Click here to meet the Ovations Team.

            Click here to learn more about Ovations.

 

Who is the audio visual service provider?

            Prestige is our preferred audio visual service provider.

            Click here to meet the Prestige Team.

            Click here to learn more about Prestige.

 

Where can I see the floor plan before I book my event?

            Click here view our floor plans.

 

Do you have a room capacity for each room? If yes, where can I find that?

            Note that capacities are based on simple room sets and do not take into account any additional components your event may require.  Examples of items that can affect room capacities include, but are not limited to, head tables, staging, audio visual components, etc.

            Click Here to download printable PDF of our Floor Plans and Capacities.  

 

Does the Convention Center host weddings?

            Yes, the convention center features a Grand and Junior Ballroom that serve as the perfect setting for any wedding. 

            Click here to meet the Sales Team.

 

May I bring food and beverage items into the facility?

            No outside food/beverage is allowed in the Duke Energy Convention Center. All food must be purchased from Ovations Food Services.

            Click here to view the Food & Beverage section of our website.

             

May I bring helium balloons for my event or to my booth?

            Even though it may sound like fun, distribution of helium balloons in the Duke Energy Convention Center is not allowed.  If helium balloons are brought into the venue, the labor cost to retrieve the balloons will be charged to the individual customer so that we can continue to keep labor costs down for everyone.  For safety reasons, compressed gas cylinders used to inflate balloons must be properly secured to prevent toppling.

 

May I hang signs for my event?

            Yes, all signs weighing less than 250 pounds may be hung by a qualified contractor. During move-out, all wires, hooks, screws and hanging material used to hang your signs must be removed.  Fire safety laws demand that all electrical and neon signs must conform to national electrical codes as required by the Duke Energy Convention Center. No venue signage (way-finding, Plasma TVs, or advertising signage) may be blocked for any reason.

 

What is your animal policy?

            For the safety and comfort of all our visitors, animals are not permitted in the Duke Energy Convention CenterHowever, animals that are part of an approved exhibit, display or performance, which absolutely requires the use of an animal, will be permitted on a case by case basis.  The customer is responsible for obtaining all appropriate permits.  Guide, signal or service dogs (as defined by Law) are allowed in the Duke Energy Convention Center. All sanitary needs for animals are the responsibility of the show or guest.

 

Do you have microphones in the rooms and exhibit halls?

            Prestige Audio Visual can provide you with microphones and all other audio visual needs in the building.  Note that if another AV company is chosen, Prestige AV will assist you at cost with the sound patch into the building’s house sound.

            Click here to meet the Prestige Team.

  

Does the convention center provide signage for our rooms?

            We have a Plasma TV system that will display your event's schedule throughout the venue.  We also utilize way-finding signs to assist your attendees in finding the appropriate rooms.  Additionally, each room has a sign holder (14” H x 8.5” W) outside each meeting room for clients to use.  The room signs and any other signage may be provided by the client.

 

Does the convention center have carts for us to use to take in our equipment?

            We do not provide carts or dollies; you may order them through your decorator.

 

Can I tour the facility before I plan my event?

            Yes, contact the Duke Energy Convention Center Sales Department (513) 419-7300.

 

Do you have Wi-FI?

            We have complimentary public wireless internet located in our Espresso Café at the main entry on Level 1 (located at the corner of Fifth Street and Elm Street).  Public wireless internet is also available in other parts of the convention center at a daily fee.  Smart City also provides secure wireless connections and networking options to create the telecommunications package for your event.

            Click here to meet the Smart City Team.

 

How do I arrange for telephone service in my booth?

            Smart City is our exclusive provider for telecommunications services.

            Click here to meet the Smart City Team.

            Click here to learn more about Smart City.

 

Is there an on-site provider for internet/phone/fax/wireless services?

            Smart City is our exclusive provider for telecommunications services.

            Click here to meet the Smart City Team.

            Click here to learn more about Smart City.

 

How many meeting rooms does the Convention Center have?

            31 Meeting rooms.

            6 Ballrooms. (2 Grand Ballrooms, 4 Junior Ballrooms)

            3 Exhibit halls           

            Click here view our floor plans.

 

How much does it cost to have concessions open during an event?

            Our concessions are through our exclusive food and beverage provider, Ovations Food Services. We require $500 in minimum sales per day for each concession stand.

            Click here to meet the Ovations Team.

 

EXHIBITORS:

How do I order Utility Services (electrical, water, compressed air natural gas, etc.)?

            Click here to go to the Exhibitor Order Forms page.

 

May my exhibitors give out food/beverage/liquor samples and/or sell food on the show floor?

Yes, Ovations allows for sampling during an event.  However there are restrictions as follows:

            1. Samples can not be greater than 2 oz.

            2. Samples must be manufactured, processed or distributed by the exhibiting firm.

            3. Samples must be related to participation in the event.

            4. For public health reasons, restrooms, concession stands and/or facility kitchens may not be used as exhibitor clean-up areas.

            5. Costs associated with the disposal of trash, waste, grease, and any other sampling-related item from the exhibitor sampling area are the responsibility of the client.

            6. Securing all necessary licenses and permits is the responsibility of the exhibitor.

            7. Exhibitors are responsible for complying with all Hamilton County Health Department regulations regarding food sampling, storage, equipment, and temperature. If they are not in compliance or do not obtain the proper permits, the Health Department can shut down their booth.

 

SECURITY:

What security features are offered at the Duke Energy Convention Center?

            The Duke Energy Convention Center provides a safe and secure environment for you and your attendees.  We require perimeter security guards during each event, including each main entrance as well as roving guards. More can be added, within licensed space. You may supplement with police or your own detail.

 

May I hire police officers for security during my event?

            Yes, Cincinnati Police may be used as supplemental security.

            Click here to contact your Event Manager for further information.

 

Does your convention center implore a worker identification system (WIS)?

            The Duke Energy Convention Center is partnered with ESCA, Exhibitor Services & Contractors Association, which is the premier service management association in the industry. ESCA has developed the WIS program used at the Duke Energy Convention Center.  We are proud to have implemented this system to create a more secure facility for both our events and the workers who make these events happen.

            Click here to visit the ESCA website to obtain a service contractor WIS badge.

 

CONVENTION CENTER SPECIFICS:

Tell me more about your loading dock capacity.

            The Duke Energy Convention Center features 17 dock spaces. 3 low bays and 14 high bays.  The dock is designed for loading, unloading, deliveries and emergencies.  There is no long term personal vehicle parking in the loading dock, but the convention center is surrounded by adjacent surface lots and parking garages.

 

PARKING:

Where can I find parking?

            There are several parking lots or parking garages located around the Duke Energy Convention Center.  You may contact the parking systems at the numbers below:

Central Parking: 513-345-4461

            Systems Parking: (513) 684-9341

            Click here to view our Parking and Directions page.

 

Where can I park an oversized vehicle or motor home overnight?

            There are several parking lots or parking garages located around the Duke Energy Convention Center.  There is also a nearby Marshalling Yard (see map by clicking link below) that is just a few blocks from the convention center.  You may contact the parking systems at the numbers below:

Central Parking: 513-345-4461           

            Click here to view our Parking and Directions page.

 

TRANSPORTATION:

What forms of public transportation are available?

            The City of Cincinnati has a very thorough bus system.  You may contact the Metro System by calling (513) 621-4455.

            Click here to visit the Metro System website.

            Click here for taxi and other ground transportation options in Cincinnati.

 

TRAVEL:

What’s the address for the Duke Energy Convention Center?

            For directional and mailing purposes, we are located at 525 Elm Street, Cincinnati, OH 45202.

            Click here to view our Parking and Directions page.

 

How far away is the Duke Energy Convention Center from an airport?

            The Greater Cincinnati/Northern Kentucky International Airport (CVG) is 13 miles away. 

            Click here for MapQuest directions to the convention center from CVG airport.

 

            The Dayton International Airport (DAY) is 66 miles north of the Duke Energy Convention Center.

            Click here for MapQuest directions to the convention center from DAY airport.

 

What are the nearest hotels?

            Please visit the Greater Cincinnati USA Convention and Visitors Bureau (click here) for more information regarding hotels within close proximity of the Duke Energy Convention CenterThe convention center is flanked by more than 3,000 hotel rooms within 3 blocks.


Do you have a list of near by restaurants?

            Please visit the Greater Cincinnati USA Convention and Visitors Bureau (click here) for more information regarding a list of restaurants in the downtown area.

 

MISCELLANEOUS:

Can the convention center accept packages prior to my move-in? 

            The Duke Energy Convention Center does not operate a shipping and receiving department.  All shipping and receiving requests should be directed to your general service contractor.  We do not receive shipments prior to your move-in and will not receive shipments for your event unless you or someone from your event is personally in the building to sign for the shipments.

 

Does the Duke Energy Convention Center have Automatic Teller Machines (ATMs)?

            Yes, we have two Fifth Third Bank ATMs in the convention center.  They are located on Level 1 at the main entrance (Fifth Street and Elm Street) and in the Fifth Street Concourse near Hall B.

 

Employment at the Convention Center?

            The Duke Energy Convention Center is managed by Global Spectrum, a subsidiary of Comcast-Spectacor. 

            Click here to view job listings at the Duke Energy Convention Center and any other Global Spectrum-managed venue.

 

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Duke Energy Convention Center • 525 Elm Street • Cincinnati, OH 45202
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